Our Commitment to Your Privacy
CIBI Essential Pty Ltd respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in the course of providing professional business and consulting services to clients across Melbourne and greater Victoria, and throughout Australia.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within that Act. By using our website or engaging our services, you consent to the practices described in this policy.
Types of Information We Collect
Depending on how you interact with us, we may collect the following types of information:
- Identity and contact details — such as your name, business name, email address, business address and role within your organisation;
- Business information — details about your organisation, its operations and the services you have asked us to provide;
- Enquiry and engagement records — correspondence, briefs, documents and notes relating to consultations, quotes and engagements;
- Website usage data — technical information such as IP address, browser type, pages visited and the date and time of access, collected through our website.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, as required by APP 3 and APP 5.
How We Collect Information
We collect personal information in a number of ways, including:
- when you contact us via email at ceo@cibiessential.online or through our website enquiry and quote forms;
- when you request a quote or engage us to provide consulting services;
- during meetings, calls and correspondence with clients and prospective clients;
- from third parties you nominate, such as referees, advisers or professional contacts, where you have authorised the disclosure;
- automatically, through your use of our website.
Where practicable, we collect information directly from you. If we receive information about you from a third party, we will take reasonable steps to notify you and handle it in accordance with this policy.
How We Use Your Information
We use the personal information we collect to:
- respond to enquiries and provide quotes for our services;
- deliver professional business and consulting services to our clients;
- manage our client relationships, engagements and business records;
- meet our legal, accounting, taxation and regulatory obligations;
- improve our website, services and client experience;
- communicate with you about matters relevant to your engagement with us.
We will not use your personal information for purposes unrelated to these functions without your consent, unless permitted or required by law.
Disclosure of Your Information
We do not sell, rent or trade your personal information. We may disclose personal information in limited circumstances, including:
- to professional advisers, contractors and service providers who assist us in delivering our services (for example, IT support or secure data storage providers), under strict confidentiality obligations;
- where disclosure is required or authorised by Australian law, or by a court or tribunal;
- with your express consent.
We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with the Australian Privacy Principles.
Overseas Disclosure
In some cases, our service providers (such as cloud hosting or email platforms) may store or process data outside Australia. Where personal information may be disclosed to an overseas recipient, we take reasonable steps, as required by APP 8, to ensure the recipient handles that information in accordance with the APPs.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, as required by APP 11. These steps include secure storage systems, access controls limited to authorised personnel, and secure disposal or de-identification of information when it is no longer required, in accordance with APP 11.2.
Access to and Correction of Your Information
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us at ceo@cibiessential.online. We will respond within a reasonable timeframe. We may need to verify your identity before providing access.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and to analyse website traffic. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies; however, some features of the website may not function fully as a result.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Complaints and Privacy Concerns
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can address your concerns. Write to us at ceo@cibiessential.online with the details of your complaint. We will acknowledge your complaint promptly and investigate it thoroughly, providing a written response within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
Anonymity and Pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry through our website. However, we generally require identifying information to deliver our consulting services and to fulfil our legal obligations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The most current version will always be available on this page. We encourage you to review this policy periodically. This policy was last updated in 2025.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how CIBI Essential Pty Ltd handles your personal information, please contact us at ceo@cibiessential.online.
CIBI Essential Pty Ltd
ABN 76 703 154 616
Melbourne VIC, Australia
ceo@cibiessential.online
https://cibiessential.online